Product FAQs

What cleaning products can we use?

Clean Regularly to avoid dirt building up in the joints of the flooring

Use a clean, dust mop (with no chemical residue) or vacuum regularly, wipe up spills quickly with a clean damp cloth or sponge.

To maintain warranty requirements ONLY use a PH-neutral cleaner, Torlys recommends Bona and Quickstep floor cleaners. NO STEAM MOPS.

How do I remove..?

Scratches: The solution varies by product finish. Contact TORLYS for detailed information.

Shoe scuffs: Try rubbing scuffs off with your finger. If that doesn’t work, try mineral spirits. If neither methods work, replace the damaged flooring pieces with the TORLYS BulldogTM Tool.

Paint/Stain: Put acetone or mineral spirits on to a cloth and try rubbing the stains away. Follow by wiping the surface with a damp cloth. Do not allow the acetone or mineral spirits to dry on the surface of the floor.

Marker: Use acetone to get rid of the mark, then wipe the surface with a damp cloth. Do not allow the acetone to dry on the surface of the floor.

Wax/Gum/Crayon: Start by removing as much solid material as possible, then using a cloth lightly wiping the area without scrubbing, using the approved ph-neutral cleaner. If that doesn’t work, try using 10-to-1 solution of water and bleach. As a last resort, try using acetone. Remember you want to avoid having a shinny patch where you’ve rubbed too hard!

Will my cork flooring change colour when exposed to light?

Cork flooring will change colour when exposed to both direct or indirect sunlight. Natural cork will lighten quickly causing an Ombré look across the floor.

To protect your cork flooring and reduce colour change, use proper window treatments to minimise light exposure.

I have a pet. What do I need to do to protect my TORLYS flooring?

Keep your pet’s nails or claws properly trimmed. We also recommend placing mats under pets’ dishes and cleaning up immediately if they have an “accident”. Pet urine is very acidic, therefore can cause damage.

What type of vacuum cleaner should I use?

Use a vacuum with a floor brush wand, not a beater bar/rotary brush as they can damage the finish of your flooring.